Due to extremely tight schedules for myself and Technology staff, I have not been able to arrange more than one personal interview. I finally opted to send a short questionnaire to the Technology Department Coordinator. I asked:
1. Could you describe the level of satisfaction you perceive the teachers and administration in your district to have with your services?
2. Do you feel there are any disconnects in communication between departmental organizations such as administration and the technology staff?
3. What changes (if any) would you like to see made within your organization regarding organizational development?
I have not received any response from this email. I spent two hours on two visits compiling information from an interview and observation of a staff meeting that will give me some valuable input, however, as I attempt to synthesize my notes, I am not comfortable with the depth of information I have accumulated. There are mostly descriptions of what people do and generalized policies, but no true insight is being brought to mind as I list basic facts and functions.
There is a way things are done, it is very straight forward, and the view I am seeing is strictly from a service-based operation with clear, well-defined goals. There is more of a set up and maintenance routine than interacting with teaching and administration routine (at least with the use of the technology). This may not be the staff that I should be asking about disconnects for teachers and admin. Asking the teachers and admin staff would probably be best but it is unlikely tracking down these individuals would be a chaotic process with time running out.
I feel I might be better served continuing forward with a study of the agency I did my original Ed 404 Pinata on regarding Drug and Alcohol Counseling and learning what is or is not occurring within the levels of organization and chain of command there. I have a much better understanding of the dynamics of that organization and have spent enough time in the organization to develop a more objective view of what is going on. I believe I have done enough information gathering and synthesis of information to introduce my most recent decision to jump ship on this project and follow through with my original where I have an equally strong start in research. Live and learn.
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